The breakdown of safeguarding your

How we protect your information

Agedconnect understands privacy and takes the security of both your personal information and that of your residents extremely seriously. Therefore, we have created a foundation and implemented processes that keep this information safe and secure. We also regulate audits; this ensures that we are acting in accordance with this security policy and our privacy policy.

Who has access to this information?

The system is password & WAF protected with a private space for care providers and families to share stories, photos and videos. Only Elder Care Centre Administrators can grant access to your resident’s information and stories, regulating user-friendliness. An activity log feature allows you to view a constantly updating record of activity on the System. This gives an insight as to how the system is being operated at the Centre. We do not access the information we store until or unless an issue arises, otherwise, for backup reasons. In such rare cases, our support team may be granted temporary access.

Your data

For simplicity and protection, only the subscribed Eldercare service owns the data that they upload about your resident. We do not take ownership of it. Consequently, login into the web or mobile application creates certainty that only accredited users have access to data being shared. We are committed to securely store information for access by only you and the eldercare centre, ensuring that we are dealing with data in accordance to the law.

How do I know this is a secure network?

Using the most up-to-date SSL technology, we encrypt all information and data you send to us. Through utilizing CSRF, (cross-site request forgeries) we prevent any malicious attacks, blocking any unlawful access. Many other institutions you would be familiar with such as banks, payment gateways and government departments use this technology in their system as well. In regards to security, all the information we collect, hold and process, will be securely stored in the monitored data house of our service provider. We do not transfer your data overseas or share it with any third party members, ensuring that reasonable steps have been taken in the protection of your personal information.

How can I ensure that I’m being safe online?

We use SSL technology with respect to passwords so they are encrypted and chosen by the User. Users should ensure they don’t share their password with others to maintain their security and safety. When choosing a password, choose one that would be difficult to guess from public information about you. We will never request your password or personal details via email.

What if I wish to share my resident’s content?

The control is in your hands as to who has access to your resident’s information. This is your responsibility and you need to consider what is best for your situation. Keeping in mind that some of the information about your resident may include information or photos of other residents from the eldercare centre. In these instances, you cannot share or upload such information or photos without the consent of the families of those residents involved.

Get in touch with us


Phone: 027 570 8971